A crazy-fast shortcut to uncovering your product’s top usability issues — Before I made the transition to UX, I was a client services consultant at an identity verification company. Every day, I was on the phone speaking with new clients and legacy clients, assisting their development teams with integrating our API, troubleshooting issues, and configuring the software business rules to fit…

People know me today as a bubbly, outgoing, and chatty person who seems to have zero problems approaching strangers, able to speak in front of huge crowds, and is connected to a ton of people. However, I used to be so shy that I’d literally have problems ordering food! Here’s my story of how I burst out of my shell. And since I am a comic artist, I figured I’d experiment with expressing my story through that medium. Enjoy!

Written by Ada Rafalowicz and Havana Nguyen — “If I had an hour to solve a problem I’d spend 55 minutes thinking about the problem and 5 minutes thinking about solutions.” – Unknown It is so tempting to jump straight onto paper or Sketch or Axure and start building. In environments where shipping fast is a constant demand…

i.e. I spend way too much time on these sites so I might as well try to be useful — Professional Development What are the best free online certificates you can complete that will actually look good on a resume? From the perspectives of people with significant experience and solid management backgrounds, what are the real reasons some people get promoted and others do not? [Serious] People who check University Applications. What…

Could IX Flows be a key to smoother design/dev handoffs? — As UX Designers, we put care and critical thought in our projects. Every interaction is planted with a specific purpose for the user. This is why it makes it that much more painful for us when the final developed interface does not align with our original vision. It’s easy to…

It was a cruel irony, growing up a “foreign-looking” citizen with a Bachelor’s in International Affairs who had never travelled outside the U.S. And yet, this year, I will be visiting 5 countries in the span of 2 months. The first on the list was India, a semi-impromptu work trip…

This list contains the major articles that have personally molded my approach to UX. Complete List of UX Deliverables UX is not just about wireframes; here is a list of deliverables that can be helpful to put together to solve UX problems and will help with the final design Cognitive Bias Cheat Sheet People rely on heuristics, i.e. mental…

My favorite paper in college was the one that proved my original thesis wrong. Like many young modern feminists, I was very much in favor of legalizing prostitution. Legalizing prostitution meant sex workers could seek protection against abusive johns, render the illegal sex slave trade unnecessary, regulate the industry so…

I learned something important about myself over the past 6 months: I need to speak the fuck up in meetings. When I first started, I was very quiet in meetings. I thought, “I’m new, so I don’t want to rock the boat,” “Eh, the navigation bar is probably set up…